Payment Policy

At Alera Haven, we aim to make every transaction secure, transparent, and convenient. This Payment Policy outlines the accepted payment methods, processing terms, pricing, and fraud prevention measures applied to all purchases made through our store.

1. Accepted Payment Methods

We offer a range of secure and flexible payment options to ensure a smooth checkout experience.
You can pay using any of the following methods:

• Credit & Debit Cards: Visa, MasterCard, American Express

• PayPal

• Apple Pay & Google Pay

• Afterpay (where available)

• Bank Transfer (for bulk or special orders – please contact us directly for details)

All payments are processed in Canadian Dollars (CAD).

2. Payment Processing

• Payment must be made in full at the time of purchase.

• Orders will not be processed or shipped until payment has been successfully received.

• If a payment is declined or fails for any reason, the order will not be confirmed, and no items will be dispatched.

• You will receive a confirmation email once your payment has been successfully processed.

3. Pricing & Currency

• All prices listed on the Alera Haven website are displayed in Canadian Dollars (CAD).

• Prices are subject to change at any time without notice.

• Applicable taxes and shipping fees will be calculated and displayed at checkout prior to finalizing your purchase.

4. Secure Payment Processing

Your security is our priority.
Alera Haven uses SSL encryption and trusted, PCI-compliant payment gateways to ensure that all transactions are safe and protected.

We do not store your credit card or payment information on our servers.
All sensitive payment data is handled securely by third-party payment processors.

5. Refunds & Chargebacks

• Refunds are processed in accordance with our official Return & Refund Policy.

• If you believe an error occurred with your payment, please contact us before initiating a chargeback.

• Unauthorized or fraudulent chargebacks will be disputed with the payment processor.

• Refunds are issued to the original payment method used for purchase and may take up to 7 business days to appear, depending on your bank or provider.

6. Fraud Prevention

Alera Haven actively monitors transactions to prevent unauthorized or fraudulent activity.
We reserve the right to:

• Cancel or place on hold any order suspected of fraud or unusual behavior.

• Request additional identity verification for high-value or suspicious transactions.

This ensures a safe shopping environment for all our customers.

Contact Information

Store Name: Alera Haven
Address: 121 Duncan Rd, Richmond Hill, ON, L4C 6J4, Canada
Email: info@alerahaven.com
Phone: (647) 365-5952
Customer Service Hours: Monday to Friday, 9:00 AM – 5:00 PM (EST)

We do our best to reply to your e-mail within 1–2 business days.