Frequently Asked Questions (FAQ)

Welcome to the Alera Haven FAQ page.
We’re here to help you enjoy a smooth and confident shopping experience.
If you have any additional questions, feel free to reach out — our customer support team is always happy to assist.

Question #1: How long will it take to receive my order?

Answer: Our estimated delivery times are as follows:

• Handling time: 1–2 business days

• Transit time: 6–8 business days

• Estimated delivery time: 8–14 business days

For complete details, please see our Shipping Policy.

Question #2: Do you offer free shipping?

Answer: Yes! We offer free standard shipping on all orders within Canada, with no minimum purchase required.
More information is available in our Shipping Policy.

Question #3: Where is Alera Haven located?

Answer: Alera Haven is a Canada-based home and lifestyle brand.
We proudly offer a carefully curated collection of products designed for comfort, quality, and everyday living.
We currently ship exclusively within Canada.

Question #4: What if I receive a defective product?

Answer: If you receive a defective or damaged item, we’ll replace it at no cost to you.
Please contact us within 30 days of receiving your order.
For full details, please refer to our Return Policy.

Question #5: Can I cancel my order after it’s placed?

Answer: Yes, we offer a 24-hour cancellation window.
If you wish to cancel your order, please contact us within 24 hours of placing it.

Question #6: What is your return policy?

Answer: We offer a simple and hassle-free 30-day return process.
For eligibility and instructions, visit our Return Policy page.

Question #7: When will I get my refund after returning a product?

Answer: Once we receive and inspect your returned item, your refund will be processed within 7 business days.
Timing may vary depending on your bank or payment provider.
For more information, please see our Refund Policy.

Question #8: Do you offer any warranties or guarantees on your products?

Answer: Yes, we provide a 30-day product warranty on all purchases to ensure your satisfaction.
See our Return Policy for more information.

Question #9: How can I contact customer support?

Answer: You can contact our team anytime through our Contact Us page or by emailing info@alerahaven.com.
We aim to respond to all inquiries within 1–2 business days.

Question #10: Do you ship internationally?

Answer: No, we currently ship only within Canada.
We hope to expand to additional regions in the future.

Question #11: Do you have a physical store location I can visit?

Answer: No, we operate as an online-only store, allowing us to offer the best prices and a wider selection of quality products.

Question #12: Can I place a bulk order for my business or organization?

Answer: Yes, we accept bulk and corporate orders.
Please contact our customer support team for more details and assistance.

Question #13: What is the process for exchanging a product?

Answer: Exchanges are simple.
Please refer to our Return Policy for detailed instructions or reach out to our team for guidance.

Question #14: How can I track my order?

Answer: Once your order ships, you’ll receive an email containing a tracking number.
You can also monitor your shipment through our Track Order page on the website.

Contact Information

Store Name: Alera Haven
Address: 121 Duncan Rd, Richmond Hill, ON, L4C 6J4, Canada
Email: info@alerahaven.com
Phone: (647) 365-5952

Customer Service Hours: Monday to Friday, 9:00 AM – 5:00 PM (EST)

We do our best to reply to your e-mail within 1–2 business days.